Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at Sales@phxtreme.com.

Approved returns must be sent to:

PHXTREME 
1835 NW 112th Ave, Suite 184
Miami, FL 33172

Please do not send any return without contacting us first.

Return Shipping & Restocking Fee

Customers are responsible for all return shipping costs unless the return is due to an error on our part, such as receiving an incorrect, defective, or damaged item.

Original shipping and handling charges are non-refundable. If applicable, shipping and handling costs will be deducted from your refund.

For orders that originally qualified for free shipping, a 10% restocking fee will be deducted from the refund to help cover the original shipping and handling costs.

The 10% restocking fee will not apply if the return is due to an error on our part or if the item was received defective, damaged, or incorrect.

Damages, Defects & Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, contact us immediately at Sales@phxtreme.com so we can evaluate the issue and make it right.

If the return is due to an error on our part, you will not be responsible for the return shipping costs.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Special-order or personalized/custom items
• Personal care items
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Sale or clearance items

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different item, size, or color is to return the original item. Once your return is accepted, you can place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days, less any applicable shipping, handling, or 10% restocking fee.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 14 business days have passed since your refund was approved, please contact us at Sales@phxtreme.com.

For any questions regarding returns or refunds, please contact Sales@phxtreme.com.